Standard in-stock items

Standard in-stock items are delivered by courier, with a standard delivery time of 3 – 5 days. Please refer to individual product pages for bespoke or pre-order delivery time frames, as these vary. If your order is a mix of in-stock items and pre-order items, we will dispatch your order when all the items on your order are available.

What about International Deliveries?

Please note we have secured estimates for delivery in most countries however it may differ to the delivery charge we end up paying, if this is the case, we will be in touch to let you know the delivery charge difference and give you the opportunity to refuse the order. If you are unable to place your order or think there is something wrong with the price displayed for delivery to your country, please contact us and we will then contact you to confirm the details.

Returns

What if I want to return something?

At Cheney Penrose Designs we want you to be delighted every time you shop with us. We understand however that occasionally you may want to return items. If you aren’t satisfied with your purchase, you can cancel your order at any time within 14 days from the date on which you receive it providing that you return it to us, in its original condition within 14 days from the date on which you cancel, for a refund. Please note, you are unable to cancel and we are unable to refund the items listed below.

1. Unwanted items returned later than 14 days from the date of cancellation of your order.
2. Damaged items not notified to us by email within 48 hours of receipt.

This does not affect your statutory rights.

How do I return my item?

Returned items must be unused, in perfect condition and in their original packaging. If you would like to return your purchase, please complete the returns form that came with your order.

You can send your order back to us directly including your name and order reference. Returns should be sent to:

Returns, Cheney Penrose Designs,

3 Longmeadow,

Tiverton,

Devon,

EX16 6EH

What if I want to exchange something?

We are happy to offer an exchange for an alternative item, providing stock is available – you will need to pay an additional delivery charge to cover carriage for the replacement item. Please follow our returns procedure as above and note on the returns form, the item you would like to receive instead. Once your return is received at our warehouse, our Customer Services will contact you to take the additional payment before your replacement item is despatched.

What if my item is damaged?

Any damages to your order must be notified to us within 48 hours of receipt via email or letter. It will expedite resolution if you are able to include photographs of the damaged items. Please contact us at info@cheneypenrosedesigns.com

What if my item is faulty?

If you are returning a faulty item we will deal with your enquiry on a case by case basis. We will of course endeavour to replace the item, however if we no longer stock the item we will either find you a suitable replacement or offer a refund.

What if I have a problem with my delivery once it’s been despatched?

We hope that all our deliveries will go smoothly and arrive as planned, once despatched. Should you experience any problems with our courier service – please contact us at info@cheneypenrosedesigns.com  as we can hopefully resolve any delivery issues quickly.