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We are pleased to announce that we are now accepting applications from stockists. The approved stockists will be listed according to their respective counties within the United Kingdom. For stockists located outside the UK, they will be organized by country.
We are pleased to offer our exclusive fabric and wallpaper pattern book for purchase. This book is designed for easy updates, enabling you to add new collections, designs, and color variations as they are released. Currently, the book includes only VAT-printed designs. For digitally printed samples, please contact us directly.
If you wish to order less than the VAT-printed minimum order quantity (MOQ) of 50 meters for a specific design, please reach out to request a digitally printed sample. These orders can typically be completed within 12 days.
All fabrics are printed to order. We do not offer refunds once payment is made unless the fabric is faulty. Please inspect your fabric for defects before cutting.
No Refunds After Cutting or Production: If the fabric has been cut or made into a product, we cannot provide a refund.
No Changes or Cancellations: As this is a bespoke product, once your order is placed and paid for, it cannot be changed, cancelled, or refunded. Production begins immediately after your order is placed. However, shipping addresses can be updated if the order hasn’t yet shipped.
Sending Fabric to Third Parties: If you’re sending fabric directly to a curtain maker or any third party, ensure they verify the correct pattern, colour, quantity, and absence of faults. Any issues arising from not inspecting the fabric yourself will be at your own risk.
Fault Reporting: If you notice a fault, please inform us within 28 days of delivery. We may require a photo and may need to inspect the fabric in person.
Faulty Fabric Replacement: In the rare event of a fault, we will arrange a collection of the faulty fabric and order a replacement for you. If the order is small, we may ask you to return the fabric folded, and we will cover postage costs.
To maintain consistency and efficiency, we have set a minimum order requirement for our fabric at 1 meter per design and colourway for digitally printed orders. For vat printed orders the MOQ is 50 metres per design colourway, and please allow up to 5 weeks for delivery. Similarly, for wallpaper, the minimum order is one 10-meter roll. This ensures that we can effectively process and fulfil your orders.
Please note that our fabric delivery times may vary and can take up to 14-28 days. This is due to fluctuations in the printers’ workload and any potential delays that may arise. However, we strive to ensure that your order is delivered before the end of this period.
We will provide you with the tracking details for your order on the day prior to delivery and notify you as soon as we receive them. Please be aware that once your fabric or wallpaper order has been submitted, we cannot make any changes to it. In certain cases, we may be able to modify the delivery address provided the item has not yet been shipped.
It is important to note that lead times for both fabric and wallpaper orders are subject to change depending on the printers’ workload. However, we make every effort to ensure that your order is processed within 14-28 days.
On our website, you have the option to purchase samples, which are available for all customers, including trade. Please be aware that there is a charge of £2 for each sample.
Once you have placed your sample order, please allow 3-4 days for delivery. We dispatch the samples using Royal Mail’s tracked service, ensuring secure and reliable shipment.
For international customers ordering samples, there is a flat shipping fee of £12 per order. These samples will be sent via Royal Mail priority international tracked service to ensure timely and traceable delivery.
A great technique for seamless creations of extra wide blinds, headboards or valances.
We offer this service free of charge, just let us know you would like it when you place your order.
Our fabric is specifically labelled as “dry clean only.” It is not recommended for use in domestic washing machines or tumble dryers. To ensure the longevity and preservation of the fabric’s quality, we strongly advise following the dry-cleaning instructions provided.
Our linen fabric is ideal for lightweight upholstery applications such as headboards or occasional chairs, boasting a rub test rating of 20,000.
Please note that we do not maintain stock, as all items are printed upon order. Consequently, it is important to consider that slight variations in colour may occur between batches due to the natural characteristics of the materials used. Additionally, the weave of the fabrics may exhibit slight irregularities and variances, which are inherent qualities of natural fibres and should not be regarded as defects.
Furthermore, there might be slight shade differences in the base cloth used by the printers, which is beyond our control. Therefore, we strongly advise placing an order that adequately fulfils your requirements.
All our wallpapers are ‘Paste The Wall’ This means you should paste the wall and not the paper.
We recommend using a premium quality tub adhesive, or a comparable quality solvent-free, pH neutral, fungicide protected, light grade adhesive should be used. Please do not use self-mix adhesives. Heavy-duty and all-purpose pastes are not suitable. A recommendation for UK customers is a good brand called Albany and for our US customers please check out Roman.
Try to avoid getting adhesive on the printed surface of the wallpaper. If this happens, take care to wipe off with a clean dry sponge and then use clean water only with no soap or cleaning liquids.
Cheney Penrose Designs is VAT registered, all our invoices include VAT. For ROW or EU orders the invoice will not have VAT.
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